Privacy Policy

Last updated: 26 August 2025

Welcome to Motoreveries Ltd (“Moto Reveries,” “Platform,” “we,” “us,” or “our”), a digital marketplace accessible at https://motoreveries.com, including our Website and related services (collectively, the “Platform”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you (“User,” “you,” or “your”) access or use our Platform. At Moto Reveries, we are committed to safeguarding your privacy and protecting your personal information. This Privacy Policy, which may be updated from time to time, governs your use of our Platform and reflects our dedication to complying with applicable data protection laws, maintaining the security of your data, and ensuring transparency in how we handle your information. By accessing or using our Platform or Services, you confirm your acceptance of this Privacy Policy and consent to the data practices described herein. If you do not agree with this Privacy Policy, please do not use our Platform or Services.

1. INTERPRETATION AND DEFINITIONS

1.1. Interpretation: Words with initial capital letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

1.2. Definitions: For the purposes of this Privacy Policy:

1.2.1. Account means a unique account created for you to access our Platform or Services.

1.2.2. Affiliate means an entity that controls, is controlled by, or is under common control with Moto Reveries, where "control" means ownership of 50% or more of shares or voting rights.

1.2.3. Consumer refers to you, the individual or entity using the Platform.

1.2.4. Cookies are small files placed on your device by a website to store browsing details and other information.

1.2.5. Data Controller refers to Moto Reveries, the entity determining the purposes and means of processing personal data under GDPR.

1.2.6. Device means any device accessing the Platform, such as a computer, cellphone, or tablet.

1.2.7. Do Not Track (DNT) is a mechanism allowing users to control online tracking, as promoted by regulatory authorities.

1.2.8. Personal Data is any information relating to an identified or identifiable individual, including names, contact details, or identifiers under GDPR and CCPA.

1.2.9. Platform refers to the website at https://motoreveries.com, its mobile applications, subdomains, and related services.

1.2.10. Rider means an individual using the Platform to search, book, or participate in motorcycle tours or training sessions.

1.2.11. Service Provider means any third party processing data on behalf of Moto Reveries, considered Data Processors under GDPR.

1.2.12. Services include all functionalities provided by the Platform, such as account creation, tour discovery, booking facilitation, payment processing, and user interactions.

1.2.13. Tour Operator means an independent individual or entity listing motorcycle tours or training sessions on the Platform.

1.2.14. Usage Data refers to data collected automatically, such as IP addresses or page visit durations.

2. AGE RESTRICTION POLICY

2.1. Moto Reveries is committed to protecting the privacy of minors and complying with applicable data protection laws, including the Children’s Online Privacy Protection Act (COPPA) in the United States, the General Data Protection Regulation (GDPR) for users in the European Economic Area (EEA) and United Kingdom, and other relevant regulations.

2.2. Our Platform is intended for use by individuals who are 18 years of age or older. We do not knowingly collect personal information from minors under the age of 16 through our Platform. If you are under 18, you may use the Platform only with the supervision and consent of a parent or legal guardian.

2.3. We do not collect age or date of birth information as part of our registration process or user interactions with the Platform. However, certain third-party websites or services linked to our Platform may collect such information and have their own terms of use and privacy policies. We encourage parents and legal guardians to monitor their children’s internet usage and instruct their children not to provide personal information on other websites without permission.

2.4. Handling of Minors’ Data:

2.4.1. No Knowing Collection: We do not knowingly collect, use, or disclose personal information from minors under 16 without verified parental or guardian consent.

2.4.2. Data Deletion: If we become aware that personal information has been collected from a minor under 16 (or under 13 in jurisdictions governed by COPPA) without appropriate consent, we will promptly delete that information and terminate the associated account, if applicable.

2.4.3. Parental Requests: Parents or legal guardians who believe their child may have provided personal information to us without consent should contact us immediately at admin@motoreveries.com with sufficient detail to enable us to locate and delete the information.

2.5. Sale of Personal Information: We do not sell the personal information of consumers we know to be under 16 years of age unless we receive affirmative authorization (“right to opt-in”) from:

2.5.1. The consumer, if they are between 13 and 16 years of age; or

2.5.2. The parent or legal guardian, if the consumer is under 13 years of age.

2.5.3. Consumers who opt-in to the sale of personal information may opt-out at any time by submitting a request via admin@motoreveries.com or through their account settings, where applicable.

2.6. Our Platform may contain links to third-party websites or services that are not operated by Moto Reveries. These third parties may have their own privacy policies, and we are not responsible for their practices. We encourage users to review the privacy policies of any third-party sites they visit.

2.7. If we become aware that personal information has been collected from a minor without the requisite consent, we will take steps to delete that information and terminate the associated account. Parents or legal guardians who believe that their child may have provided personal data to us without their consent should contact us immediately at admin@motoreveries.com so that we can take appropriate action.

3. COLLECTING AND USING YOUR PERSONAL DATA

3.1. Types of Data Collected

3.1.1. Personal Data: We may collect personally identifiable information to provide and improve our Services, but we do not collect age or date of birth information (see Section 2 for our policies on protecting minors). This includes:

3.1.1.1. Full name 3.1.1.2. Email address 3.1.1.3. Phone number 3.1.1.4. Address (street, city, state, postal code) 3.1.1.5. Government-issued identification (e.g., driver’s license, passport) for Know Your Customer (KYC) verification 3.1.1.6. Payment information (processed securely via Stripe Connect, not stored by us) 3.1.1.7. Booking history and preferences 3.1.1.8. User-generated content (e.g., reviews, photos, videos, comments) 3.1.2. Usage Data: We automatically collect data when you use the Platform, including: 3.1.2.1. IP address 3.1.2.2. Browser type and version 3.1.2.3. Pages visited, time, and duration 3.1.2.4. Device type, unique identifiers, and operating system 3.1.2.5. Diagnostic data and interaction patterns 3.1.3. Information from Third-Party Services: You may log in or register via third-party services (e.g., Google, Facebook, Twitter, LinkedIn, Apple). We may collect: 3.1.3.1. Name 3.1.3.2. Email address 3.1.3.3. Profile information or activities associated with your account 3.1.3.4. You may choose to share additional data, which we will handle per this Privacy Policy.

4. COOKIES AND TRACKING TECHNOLOGIES

4.1. We may use cookies and similar tracking technologies to collect and use personal data about you, including to serve interest-based advertising. Our use of cookies and tracking technologies includes:

4.1.1. Essential Cookies: These cookies are necessary for the operation of our Platform. They enable you to move around our Platform and use its features, such as account login and checkout processes.

4.1.2. Performance and Analytics Cookies: These cookies collect information about how you use our Platform, allowing us to improve its functionality and User experience. For example, these cookies help us understand which pages are visited most frequently and how Users navigate the Platform.

4.1.3. Functionality Cookies: These cookies allow our Platform to remember your choices (such as your username, language, or product preferences) and provide enhanced, more personalized features.

4.1.4. Advertising Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They also help limit the number of times you see an ad and measure the effectiveness of advertising campaigns. The Platform does not currently use advertising cookies. If advertising cookies are implemented in the future, their use will be governed by this section, and this Privacy Policy will be updated to reflect such changes where applicable.

4.2. You have choices regarding the use of cookies and tracking technologies, including adjusting browser settings to refuse cookies, using opt-out mechanisms from industry-wide initiatives, and setting privacy preferences for specific tracking technologies.

4.3. We are committed to implementing a robust cookie and consent mechanism to ensure transparency and User control.

5. USE OF YOUR PERSONAL DATA

5.1. The information we collect is utilized for various purposes that are essential to the operation and enhancement of our Platform. The purposes for which we collect and process personal data are outlined as follows:

5.1.1. Improving Our Services

5.1.1.1. Platform Enhancements: We may use the personal information you provide to improve and enhance our Platform. This may involve analyzing how you interact with our Platform, identifying areas for improvement, and optimizing your experience. For example, we may analyze your behavior on our Platform to make the interface more user-friendly or improve the overall experience. 5.1.1.2. Feature Development: By understanding how you use our Platform, we can enhance its functionality to cater to your preferences and needs. This could include introducing new features, improving the efficiency of existing ones, and offering you a more personalized experience. 5.1.1.3. Feedback and Continuous Improvement: We value your feedback and use it to continuously improve our Platform. By analyzing your feedback and the way you use our Platform, we can better tailor it to meet your expectations. 5.1.2. Transaction Processing 5.1.2.1. Transaction Status: To facilitate secure financial transactions and payouts through third-party payment processors, such as Stripe Connect (which adheres to PCI-DSS standards), including fraud prevention, transaction verification, and compliance with financial regulations. We do not store payment card details. 5.1.2.2. Account Authentication and Security: Your personal information is used to validate and authenticate your account, preventing any misuse or abuse of our Platform. 5.1.3. User Engagement and Personalization 5.1.3.1. Customized Content: To deliver personalized advertising and marketing content based on your interests, behavior, and interaction with the Platform, including through the use of cookies and similar technologies. 5.1.3.2. Reviews and Feedback: We may use your personal information to request reviews of our Platform or gather feedback to help us improve. 5.1.4. To Ensure Platform Security and Prevent Fraud 5.1.4.1. We collect information to protect your data, maintain the security of our Platform, and prevent fraudulent activities. By collecting and using information for security and fraud prevention, we aim to create a safe and secure environment for our Users. 5.1.4.2. The data is also collected for internal business or technical operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, and to maintain the security of our Platform, network, and information systems. 5.1.5. Market Research and Communications 5.1.5.1. Marketing Promotions and Research: We may conduct marketing promotions, research, and programs to help identify your preferences and enhance the User experience. We use the information you provide to improve our Platform. 5.1.5.2. Direct Marketing: If you have opted-in, we may send you marketing communications, newsletters, and other relevant items. 5.1.5.3. Periodic Updates: We may also send you updates and information about our Platform based on your preferences. 5.1.6. Third-Party Sharing 5.1.6.1. Third-Party Sharing: We may share your personal information, anonymized and/or aggregated data, with third-party service providers, such as payment processors or analytics providers, to help process transactions, or improve our Platform. These third parties will handle your information in accordance with applicable privacy laws. 5.1.6.2. Service Providers: To enhance your experience on our Platform, we may share your personal information with third-party service providers, including but not limited to cloud service providers such as Amazon Web Services (AWS), which offers industry-standard encryption and security protocols. 5.1.7. Customer Support 5.1.7.1. To provide you with customer support and respond to your inquiries, requests, or complaints, we collect information to ensure that we can provide you with comprehensive and effective customer support. 5.1.8. To Comply with Legal Obligations 5.1.8.1. We collect information to ensure compliance with various legal and regulatory requirements, which is crucial for maintaining the integrity and legality of our operations. This includes adhering to applicable data protection laws, financial regulations, and industry standards. 5.1.8.2. We are required to maintain accurate records, process transactions lawfully, and safeguard User data as mandated by law. Compliance involves cooperating with law enforcement and regulatory authorities, responding to legal requests and court orders, and ensuring our business practices meet all applicable legal standards. 5.1.8.3. By collecting and managing information in accordance with these legal obligations, we protect both our Users and our Platform from potential legal risks and ensure that our operations remain transparent, accountable, and legally compliant.

6. LEGAL BASIS FOR PROCESSING PERSONAL DATA

6.1. We process your personal data under the following legal bases: 6.1.1. Consent: When you have given clear consent for us to process your data for a specific purpose, such as marketing communications or cookie usage. 6.1.2. Contractual Necessity: To fulfill contractual obligations or provide the services you requested. 6.1.3. Legal Obligation: When we are legally required to collect or process your information, such as for tax reporting or fraud prevention. 6.1.4. Legitimate Interests: For our legitimate business interests, provided that these are not overridden by your data protection rights, such as improving our Platform or conducting analytics. 6.2. We also use the information to communicate with you. This includes sending you updates and other relevant information related to the Platform.

7. SHARING YOUR INFORMATION

7.1. We deeply value the trust you place in us when you share your personal information. Our commitment to safeguarding that trust is unwavering, and as such, we adhere to strict principles when it comes to sharing your information. Here is how we ensure your data is handled with the utmost respect and care: 7.1.1. With Your Consent: We may only share your personal information with third parties after obtaining your clear and explicit consent, ensuring you remain in control. 7.1.2. Tour Operators: To fulfill bookings (e.g., name, contact details, booking preferences). Tour Operators are prohibited from processing data of minors under 16 without verified parental consent. 7.1.3. Affiliates and Business Partners: For joint services or promotions, bound by this Privacy Policy. 7.1.4. Other Users: When you share content publicly (e.g., reviews, profile details). 7.1.5. Service Providers: To enhance our customer support, communication, and service delivery capabilities, we utilize third-party service providers who may process limited Personal Data on our behalf. These tools include: 7.1.5.1. Google Analytics: Tracks traffic and usage (opt-out via https://tools.google.com/dlpage/gaoptout). 7.1.5.2. Matomo: Privacy-focused analytics (https://matomo.org/privacy-policy). 7.1.5.3. Hotjar: Behavior-based analytics (https://www.hotjar.com/legal/policies/privacy/) 7.1.5.4. Fathom: Simplified analytics (https://www.fathomhq.com/privacy). 7.1.5.5. Mailchimp: Manages email campaigns (https://mailchimp.com/legal/privacy) 7.1.5.6. Intercom: Used to manage user communications, including onboarding messages, announcements, and automated support. For more information, please refer to Intercom’s Privacy Policy: https://www.intercom.com/legal/privacy. 7.1.5.7. Zendesk: Utilized for handling customer support tickets, inquiries, and issue tracking to ensure timely and efficient resolution. You can view Zendesk’s Privacy Notice here: https://www.zendesk.com/company/agreements-and-terms/privacy-notice. 7.1.5.8. Tawk.to: Provides real-time live chat functionality on our Platform, enabling users to directly communicate with our support team. Tawk.to’s Privacy Policy is available at: https://www.tawk.to/privacy-policy. 7.1.6. Legal Requirements: We may disclose your information to comply with legal obligations, such as court orders or governmental requests, or to protect our rights, Users, or the public from fraud or security threats. 7.1.7. Data Security: All shared data is managed under strict agreements to ensure confidentiality and security. 7.2. All third-party providers are contractually bound to maintain data security and confidentiality standards, ensuring your information is protected and used solely for its intended purpose.

8. DATA STORAGE

8.1. We store User data in secure, cloud-based servers maintained by third-party providers that employ industry-standard encryption, access controls, and physical safeguards. All data is stored in compliance with applicable privacy laws. 8.2. We ensure that personal information is stored only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the provision of services, account management, compliance with legal obligations, dispute resolution, and enforcement of our Terms and Conditions. 8.3. Our data hosting providers may store and process data in servers located in the United States or other jurisdictions, depending on infrastructure availability. By using the Platform, you consent to the transfer and storage of your information in such locations, subject to applicable safeguards. 8.4. Decentralized Data Storage: 8.4.1. Personal identifiable information (PII) such as names and emails is stored on centralized servers managed by trusted third-party providers like Amazon Web Services (AWS), which offers industry-standard encryption and security protocols. 8.4.2. We do not store sensitive content beyond what is necessary for order fulfillment.

9. DATA PROTECTION & SECURITY

9.1. We implement robust data security measures along with industry-standard security protocols to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security protocols include the following: 9.1.1. Encryption: We use encryption technology to protect sensitive data transmitted over the internet and stored in our systems. This ensures that your personal information remains confidential and secure. 9.1.2. Access Controls: We restrict access to personal information to authorized personnel only. Our systems have role-based access controls to limit who can view or modify your data. 9.1.3. Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities. This helps us maintain a high level of security and adapt to emerging threats. 9.1.4. Integration with Third-Party Services: We ensure that these third parties comply with our data protection standards and have their own security measures in place. We regularly review their practices to ensure alignment with our commitment to data security. 9.1.5. Incident Response: In the event of a data breach, we will notify affected Users promptly, following applicable legal requirements. We will provide information on the nature of the breach, the data affected, and the steps we are taking to mitigate the impact. 9.2. We make every effort, using available resources, to ensure User information’s confidentiality and prevent unauthorized access. However, it is not possible for us to completely and definitively block and/or prevent unauthorized access to the databases, and the User will waive any claim and/or demand against us in this regard, provided that we have taken reasonable measures to prevent such unauthorized access. 9.3. By using the Platform, you acknowledge and accept the inherent risks associated with online data transmission and agree to take reasonable steps to protect your own account credentials and device security.

10. DATA RETENTION

10.1. We retain personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to provide services, maintain User accounts, comply with legal, accounting, or regulatory obligations, resolve disputes, enforce our Terms and Conditions, establish or defend legal claims, and prevent fraud. Personal information inadvertently collected from minors under 16 will be deleted within 30 days of identification or upon a verified parental request, unless retention is required by law. The specific retention period will vary depending on the nature of the data, its intended use, and applicable legal requirements. Once the relevant purposes have been fulfilled and no further legal obligation exists, we will securely delete, anonymize, or otherwise render the data inaccessible in accordance with our internal data retention policies. Account data is retained until account closure, then deleted within 30 days unless legally required otherwise. 10.2. To determine the appropriate retention period for personal information, we consider factors such as the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements. 10.3. When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing. 10.4. You may request deletion of your Personal Data via account settings or by emailing admin@motoreveries.com. We will delete data unless required to retain it for legal or contractual purposes.

11. YOUR LEGAL RIGHTS

11.1. We are committed to ensuring that your rights concerning data privacy are clearly articulated and easily accessible. As a User, you have the following rights: 11.1.1. Right to Access: You can request access to the personal information we hold about you. 11.1.2. Right to Rectification: If your personal information is inaccurate or incomplete, you have the right to request to correct or update it. 11.1.3. Right to Erasure: You can request us to delete your personal information when it is no longer necessary for the purposes for which it was collected, or if you want, you can withdraw your consent.Parents or guardians may exercise this right on behalf of minors under 16. 11.1.4. Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal information under certain circumstances. 11.1.5. Right to Data Portability: You have the right to receive your data in a structured, commonly used, and machine-readable format and transfer it to another service provider. Parents or guardians may exercise this right on behalf of minors under 16. 11.1.6. Right to Object: You can object to the processing of your data based on legitimate interests or for direct marketing purposes. 11.1.7. Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights. 11.1.8. Right to Withdraw Consent: If we rely on your consent for processing your personal information, you can withdraw your consent at any time. 11.2. We aim to delete all closed account information from our systems within 30 days, except as otherwise stated in this Privacy Policy. 11.3. We may retain your personal data following account closure if it is reasonably necessary to: 11.3.1. Comply with legal obligations, including law enforcement requests and regulatory requirements; 11.3.2. Resolve disputes or enforce our agreements; 11.3.3. Prevent fraud, abuse, or security breaches; 11.3.4. Maintain the integrity and security of our services; 11.3.5. Fulfill your request to “unsubscribe” from further communications. 11.4. Additionally, anonymized data may be retained for analytical and other lawful purposes. 11.5. Please note that any information you share publicly, such as reviews, may remain visible on our Platform after account closure and will be attributed to an “unknown user.” Furthermore, your profile information may continue to appear in cached results on third-party platforms until those platforms update their systems.

12. COMPLIANCE

12.1. We are committed to complying with all applicable data protection and privacy laws in the jurisdictions in which we operate. This includes, but is not limited to: 12.1.1. The California Consumer Privacy Act (CCPA), for Users located in California; 12.1.2. The General Data Protection Regulation (GDPR), where applicable, for Users located in the European Economic Area (EEA), the United Kingdom, or other GDPR-compliant jurisdictions; 12.1.3. The Children’s Online Privacy Protection Act (COPPA), for protecting the privacy of children under 13. We restrict processing of personal data from minors under 16 unless verified parental consent is obtained. 12.2. Cross-Border Data Transfer: 12.2.1. Your personal data may be processed, stored, or transferred to locations outside your country of residence, including the United Kingdom, where data protection laws may differ from those in your jurisdiction. 12.2.2. By using our services and providing your personal data, you consent to such cross-border data transfers for the purposes outlined in this Privacy Policy. 12.2.3. When transferring personal data across borders, we ensure that appropriate safeguards are in place to protect your information, such as using Standard Contractual Clauses (SCCs) or relying on adequacy decisions by relevant data protection authorities. This includes ensuring protections for any data related to minors under 16. 12.2.4. Our unwavering commitment to compliance ensures your data is handled lawfully, securely, and transparently, irrespective of your geographic location.

13. GOVERNING LAW AND DISPUTE RESOLUTION

13.1. Governing Law 13.1.1. This Privacy Policy and all matters arising out of or relating to it shall be governed by and construed in accordance with the laws of England and Wales, including the UK Data Protection Act 2018 and the General Data Protection Regulation (GDPR) as incorporated into UK law, without regard to its conflict of law provisions. 13.2. Dispute Resolution: Any disputes arising from or related to this Privacy Policy shall be resolved through the following process: 13.2.1. Good-Faith Negotiations: The parties agree to first attempt to resolve any dispute through good-faith negotiations within 30 days of written notification of the issue. 13.2.2. Mediation: If the dispute remains unresolved, it shall be referred to mediation under the rules of a recognized mediation body in England and Wales, with both parties sharing the costs equally unless otherwise agreed. 13.2.3. Arbitration: If mediation fails, the dispute shall be settled by binding arbitration under the Arbitration Act 1996, with the seat of arbitration in London, England. The arbitration shall be conducted by a single arbitrator appointed in accordance with the rules of the London Court of International Arbitration (LCIA). The language of arbitration shall be English, and the decision of the arbitrator shall be final and binding. 13.2.4. Jurisdiction: Subject to the arbitration clause above, the courts of London, England shall have exclusive jurisdiction over any disputes or claims arising from this Privacy Policy that are not subject to arbitration.

14. POLICY UPDATES

14.1. We are committed to regularly reviewing and updating this Privacy Policy to stay aligned with emerging legal standards, technological advancements, and shifts in our service offerings. 14.2. Any significant changes to this Privacy Policy will be communicated to you through a notice on our Platform, and in some cases, we may also send you an email notification. The notice will indicate the date of the last revision and highlight the key changes made. This includes changes impacting the protection of minors’ data. 14.3. Please ensure that you are always well-informed about how we handle your personal data, thereby empowering you to make choices that are best suited to your privacy preferences. Your continued use of our services following any updates to this Privacy Policy signifies your acceptance of those changes.

15. ACKNOWLEDGMENT

15.1. By accessing and utilizing our Platform, you affirm that you have thoroughly read, understood, and embraced the terms laid out in this Privacy Policy. This acknowledgment is crucial, as it forms the basis of our mutual understanding and agreement regarding your data and privacy.

CONTACT US

If you have questions about this Privacy Policy, contact us: ● Email: admin@motoreveries.com ● Website: https://motoreveries.com/about ● Address: Moto Reveries Ltd, 71-75 Shelton Street, Covent Garden, London, England WC2H 9JQ, United Kingdom

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.